Do your customers expect excellent service?
What do they need throughout their cruise experience,
from booking to multi-outlet shopping, casual or fine dining,
entertainment and cabin service? When will they want speedy
transactions, or expert sommelier advice? Are expectations
different on each vessel?
The ability to profile passengers, and profitably optimise staff
and table availability to meet their needs can set you apart from
competitors and optimise up-selling and on-selling
opportunities.
Swift transmission of orders from the table to the kitchen, and
accurate, prompt billing can also boost your reputation.
Is availability important?
How do you ensure you replenish each outlet effectively throughout
a cruise? Visibility of bookings, table reservations, personal
profiles, sales and stock availability - on-board and at each port
- can help you track stock, anticipate demand, order and allocate
effectively.
Is loyalty critical?
Understanding your customers and tailoring packages, on-board
service and incentives to suit can engender repeat business, and
help you manage on-board consumption to match stock
availability.
How do you maintain consistency?
How will you consistently protect your unique reputation
as you expand your fleet and routes, and transverse international
borders, while accommodating both local demands and the
expectations of a multi-national customer base?
The ability to automatically and simultaneously support multiple
currencies, cards and duty calculations will also significantly
reduce administrative headaches.
How do you minimise loss?
How can you minimise write-offs from waiter error and wastage? The
ability to analyse performance, to automate order capture for
accuracy, to dispense new pricing or menus, and to manage short
shelf-life products profitably can help you protect margins and
stay competitive.
With over 25 years' experience, Torex can help
you:
- Match staff and service rates to customer needs, automate
house-keeping
- Optimise table allocation and turn, plus order turnaround
- Improve operational visibility
- Optimise supply chains and replenishment
- Understand your customers, personalise service, packages and
incentives
- Support multi-national demands
- Minimise wastage and loss.
Contact Us to discuss your specific
requirements