Do customers expect service excellence?
What draws your customers? Do short queues, fast transactions and
self-service appeal to the time-poor and attract impulse buyers?
Would they respond to greater staff contact or on-selling
prompts?
The ability to quicken transactions, automate on-selling prompts
and optimise staff availability for trading peaks can set you apart
from the competition, as well as increase revenues.
Is availability important?
Do your customers expect favourite items to be always available?
The ability to anticipate demand and order efficiently and
effectively can significantly boost your bottom line.
Would responsiveness also increase your reputation and revenues?
By tracking sales, you can optimise profit from products
characterised by less predictable but lucrative sales spikes, such
as frappachinos or water in hot weather.
Is loyalty critical?
If so, it can be a strong advantage to understand your customers
and tailor promotions to their tastes and budgets, possibly via
multiple channels from the web to contactless. Timely analysis of
the return on investment of promotional campaigns can also pay
dividends.
Planning expansion?
How will you protect your brand's unique reputation through
expansion while accommodating local characteristics - such as
taste, climate and rush hours, language and currency?
How do you minimise loss?
How can you minimise write-offs from human error? How can you
optimise stock availability without breaking wastage parameters? An
holistic view of stock and performance operation-wide, along with
the ability to automate orders, and manage short shelf-life
products profitably can help you protect margins and stay
competitive.
With over 25 years' experience, Torex can help
you:
- Optimise customer contact
- Provide short queues, swift transactions, mobilise
order-taking
- Optimise sales with prompts at the POS for on-selling and
up-selling
- Forecast accurately, allocate effectively, respond to spikes
and replenish quickly
- Integrate multi-channel initiatives
- Understand your customers, personalise and analyse ROI of
incentives
- Centralise control, support local variations
- Limit wastage
- Integrate chip and pin and wave and pay.