Do customers expect service excellence?
What level of service attracts your customers? Would short
queues, swift transactions and immediate delivery be a drawcard? Is
order accuracy expected? Would adding extra services such as
contactless attract new audiences?
The ability to profitably optimise staff and table availability
as well as introduce new services to meet customers' needs can set
you apart from competitors and optimise on-selling and up-selling
opportunities. Automation of communications between the
restaurant and kitchen can improve order accuracy and the rate of
service.
Is availability important?
Immediate visibility of stock levels and the ability to anticipate
demand and allocate sufficiently while minimising wastage, can
significantly boost your reputation and profits.
Is loyalty critical?
Understanding your customers and tailoring incentives and menus to
their tastes and budgets can be a strong advantage. The ability to
track a new initiative's profitability can also pay dividends.
Planning expansion?
How will you protect your brand's unique reputation
through expansion while accommodating local characteristics - such
as cuisine, holidays and seasons, as well as language and currency?
How will you manage franchises alongside other business models?
How do you minimise loss?
How can you minimise write-offs from waiter error,
criminal activity and wastage? How do you accurately calculate
franchise royalties? The ability to analyse performance, to
automate order capture for accuracy, and to manage short shelf-life
products profitably can help you protect margins and stay
competitive.
With over 25 years' experience, Torex can help
you:
- Match staff and service rates to customer needs
- Take orders accurately, present bills promptly
- Monitor sales and trends, replenish effectively
- Introduce new services such as integrated chip and pin and wave
and pay
- Optimise sales potential
- Gain visibility of performance at all operational levels,
organisation-wide
- Understand your customers, personalise incentives
- Centralise control, manage franchises alongside own
outlets
- Support local and seasonal variations
- Minimise losses.