Do your customers expect service
excellence?
What quality of service draws both customers and tenants? Short
queues and fast transactions at the bar? Swift table service?
Whichever the case, how do you optimise sales? How do you manage
waiting customers so you don't lose their custom? How do you manage
age limits and other obligations while meeting service
expectations? Does staff turnover compact these challenges?
The ability to optimise staff and seating availability for
trading peaks, get new staff up to speed quickly, retain waiting
customers and maximise sales potential within regulatory boundaries
can be critical in attracting franchisees and boosting profits.
Is availability important?
Do your customers expect their favourite items to be available? Do
they follow trends? Will weather or major entertainment and
sporting activities in your area impact trade? The ability to
anticipate demand, review sales and allocate effectively to each
outlet can significantly boost your bottom line.
Is loyalty critical?
It can be a strong advantage to understand your customers and
tailor promotions to their interests and budgets. The use of
multiple channels from the web to contactless can increase the
appeal of promotions. Timely analysis of the return on investment
of promotional campaigns can also pay dividends.
Planning expansion?
How will you protect your brand's unique reputation through
expansion while accommodating local characteristics and calculating
tenant royalties?
How do you minimise loss?
How can you minimise write-offs from human error or wastage? An
holistic view of stock and performance, along with the ability to
manage short shelf-life products profitably can help you stay
competitive.
With over 25 years' experience, Torex can help
you:
- Get new staff up to speed quickly
- Optimise table turn and sales
- Provide short queues, swift transactions, mobilise
order-taking
- Forecast accurately, allocate effectively, respond to trends
and replenish quickly
- Integrate multi-channel initiatives
- Understand your customers, personalise and analyse ROI of
incentives
- Centralise control, support local variations
- Manage franchises
- Limit wastage.