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Torex Workforce Management

Your customers expect efficient service from appropriately skilled staff on hand to advise and excite, to optimise sales and up-/cross-selling opportunities.

Our workforce and productivity solution set offers a wide range of tools that enables you to plan more efficient use of resource and reduce costs, while ensuring the right people are in the right place to serve your customers - thus increasing productivity. This modular solution can be easily and quickly customised to meet your specific needs and fully integrates to key retail systems including POS, ERP and CRM. Thereby allowing you, to maintain optimum staff across all your departments and locations. Its advanced capabilities include:

  • flexible planning based on specific business requirements whether that be store based or enterprise wide
  • forecasting staff levels using point of sale, customer and product-based drivers
  • automated schedule generation and deployment
  • accurate accounting of Time and Attendance information for payroll
  • comprehensive reporting including continuously alerting on actual performance again set-targets

By targeting people to specific hours with the right skills to serve your customers, the benefits of Torex Workforce Management include:

  • increase sales from increased conversion rate and higher transaction values, due to right people, right place, right time
  • maximised service productivity and therefore increased customer service through people with the right skills deployed at the right place at the right time
  • accurate time and attendance linked to payroll therefore saving "lost hours" and improving staff morale as paying for actual hours worked

For more than 25 years, Torex has gained in-depth experience and expertise in specifying and implementing Workforce Management solutions in all retail sectors.

Contact Us to discuss your specific requirements

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