What level of service do your customers
expect?
Do customers invest time in visiting your department store
because they anticipate quality service and a compelling retail
experience? The ability to deploy staff when they are required
can significantly boost your rate of conversion. And having
made the decision to purchase customers want to know that they can
pay quickly and securely.
Additional services such as wedding lists, gift vouchers and
cafes also attract new customers and give existing ones reason to
re-engage.
Does availability drives sales
Having the right range, in the right place at the right time to
capture the sale is critical as is managing product lifecycle to
maximise full price sell through.
As a retailer you need to consider how you support today's
multi-channel shopper who might research online before wanting to
reserve an item in store or order online after a store visit.
The ability to support diversity by monitoring trends and
providing a seamless experience that appropriately coordinates
stock, advice, pricing, promotions and deliveries across touch
points can contribute to your overall brand strength.
How can loyalty be influenced?
Would tactics such as linked promotions, flexible finance and
exclusive previews help to establish long-term relationships? If
so, it could pay to understand who are your most profitable
customers and personalise such initiatives for maximum appeal.
Planning expansion?
How can you protect your brand through expansion into new
channels or countries while accommodating local fashions,
languages, working practices, taxation and currencies? The
flexibility to provide some autonomy to a diverse retail estate and
franchise partners while retaining control at head office with real
time reporting can be key to expansion success.
How do you minimise loss?
Protect against theft and human error with the ability to
quickly identify and analyse irregular activities at the POS and
automatically look up an original sales transaction from a central
database when processing refunds.
With over 25 years' experience, Torex can help
you:
- Improve customer contact and conversion rates
- Execute value-added services
- Provide a seamless multi-channel operation, optimise
merchandise availability
- Establish reliable deliveries, handle returns
- Understand your customers, personalise marketing
- Optimise on-selling opportunities
- Centralise control, support local requirements
- Limit wastage profitably, automatically identify irregular POS
activity.
Contact
us to discuss your specific requirements.