What level of service do your customers
expect?
Beyond short queues and speedy transactions, do customers also
need help in wading through the advertising hype, to understand
product functionality and make an informed purchase? Do they want
the convenience of a click-and-collect service? Would efficient
handling of returns and repairs, or a variety of payment options
help to secure their business?
Whatever customers' expectations, the ability to deploy
knowledgeable staff to engage, advise and serve them as they expect
can make a retailer stand out in the crowded market.
Does availability drives sales?
As customers become more demanding the ability to monitor sales,
anticipate social trends and technology, buy accurately and
allocate effectively to a range of channels can gain a retailer the
competitive edge. As can the ability to maximise selling
opportunities by providing timely and relevant prompts at each
touch point about the add-on such as accessories and
warranties.
Whether in-store or on-line managing your stock to efficiently
fulfil a customer order is an essential.
How can loyalty be influenced?
How can you combat the bargain-hunting trend? Targeted advice
and incentives can help build a trusted reputation that engenders
long-term loyalty. The ability to easily capture personal
information and understand your customers needs can help
personalise such schemes, boosting their appeal and
profitability.
Considering expansion?
How do you protect your unique, trusted reputation while
establishing cost-effective supply chains and accommodating local
regulations, languages, working practices and tax demands? The
flexibility to provide some autonomy to a diverse retail estate and
franchise partners while retaining control at head office with real
time reporting can be key to expansion success
How are margins protected?
In a sector rich with criminal pickings, it takes skill to fend
off theft and fraud to protect margins. The ability to
automatically identify irregular POS activity, run credit checks
efficiently and automatically look up an original sales transaction
from a central database when processing refunds can help.
With over 25 years' experience, Torex can help
you:
- Provide efficient transactions and delivery
- Operate multi-channel, optimise allocation
- Optimise on-selling
- Match staff to trading peaks
- Understand customers, create long-term relationships
- Manage multiple payment schemes
- Manage returns, disposal, set-up, repairs
- Centralise control, support local requirements
- Minimise loss.
Contact
us to discuss your specific requirements.