What level of service do your customers
expect?
Do they expect expert guidance when making a big ticket
purchase? Or do they simply want to know what is available,
and on what payment options? Will they want installation
support?
The ability to deploy appropriately skilled personnel to where
customers want them, with the information they need, can be a
crucial differentiator. As can order tracking, favourable delivery,
installation and financing options. Personal, knowledgeable service
can also be key.
Does availability drive sales?
Do your customers typically research online or by catalogue
before viewing in store? Or order online after viewing in
store?
The ability to seamlessly support multi-channel purchasing
process can build a valuable reputation that attracts and retains
customers. To achieve this, it can help to be able to tightly
coordinate stock, information, pricing, promotions and delivery
schedules operation-wide. So can the ability to anticipate runs on
style and colour to ensure allocation matches demand.
How can loyalty be influenced?
Will your customers respond to targeted initiatives such as
exclusive offers, flexible finance and extended warranties? Knowing
what appeals to your customers can help you secure profitable
long-term relationships.
Planning expansion?
How will you protect your brand's unique reputation while also
accommodating local style trends, languages, working practices,
taxation and currencies?
With over 25 years' experience, Torex can help
you:
- Match trading flows with staff availability
- Establish reliable deliveries, meet installation demands
- Support a range of payment schemes
- Support a multi-channel offering
- Handle returns effectively
- Track sales, analyse trends and optimise merchandise
availability
- Understand your customers, personalise incentives, develop
long-term relationships
- Centrally control operations, accommodate local
requirements
- Limit wastage.
Contact
us to discuss your specific requirements.