What level of service do your customers
expect?
Do they want more than swift transactions and short queues? Do
they expect qualified advice on health product purchases, and
knowledgeable beauty tips when purchasing make-up or perfume? The
ability to ensure appropriately skilled and qualified personnel are
available to interact with customers as they need them can set you
apart from the competition.
Relevant value-added services and links with respected and
official bodies provides customers with additional reasons to
engage while integrated multi-channel capability is increasingly
more important.
Does availability drives sales?
How can you effectively allocate stock and consistently disperse
information to all touch points? How can you accurately anticipate
fashion and health trends? Having the ability to track key
purchasing influencers such as big brand advertising, celebrity
activity, seasons and holidays and to map them onto actual sales
figures can significantly improve your forecasting capabilities,
boost sales and minimise wastage.
How can loyalty be influenced?
In a sector with strong product brand loyalty, how can you
encourage that loyalty to extend to you? The ability to understand
your customers, easily capture personal information and work
closely with manufacturers to design targeted promotions and other
appealing incentives can help you ring-fence and add to your
valuable customer base.
Planning expansion?
How will you protect your brand's unique reputation through
expansion into new channels or countries while accommodating local
trends, health and consumer regulations, languages, working
practices, taxation and currencies? The flexibility to provide some
autonomy to a diverse retail estate while retaining control at head
office with real time reporting can be key to expansion
success.
How do you minimise loss?
The ability to quickly identify irregularities at the POS and
automatically look up an original sales transaction from a central
database when processing refunds deters theft while the ability to
manage sell-by-dates can reduce loss and wastage and protect your
margins.
With over 25 years' experience, Torex can help
you:
- Minimise queues and transaction times
- Support trading waves with appropriate staffing
- Deliver value-added services, support partner
relationships
- Optimise allocation to all channels
- Understand your customers, personalise promotions, link to
brands they desire
- Centrally control operations while accommodating local
requirements
- Limit losses.
Contact us to
discuss your specific requirements.