What level of service are your customers
expecting?
Do your customers rely on expert help in achieving a 'look'? Or
do they simply want to know at a glance what is available, and on
what payment options? The ability to deploy appropriately skilled
personnel to where customers want them and then process
transactions efficiently with the ability to track orders , can be
a crucial differentiator.
Value-add services such as wedding lists and gift vouchers, not
only attract new customers but give existing ones reason to
re-engage
Is multi-channel availability important?
Do your customers typically research online or by catalogue
before viewing in store, wish to reserve through click and collect
- or conversely order online after viewing in store? What are their
expectations of your delivery service? Do they expect home delivery
from store? How do you handle cross-channel returns? The ability to
seamlessly support multi-channel purchasing, delivery and returns
processes can build a valuable reputation that attracts and retains
customers.
To achieve this, coordination of stock information, pricing and
promotions at every stage of the sales and supply chain is
required. While the ability to anticipate runs on 'must-haves' to
ensure allocation matches demand can also help boost profits.
How can loyalty be influenced?
The ability to easily capture personal information and nurture
your customers with targeted incentives and, personalised
promotions, can significantly boost linked sale opportunities
contributing to revenue and profit. .
Planning expansion?
How will you protect your brand's unique reputation while also
accommodating local style trends, languages, working practices,
taxation and currencies? The flexibility to provide some autonomy
to a diverse retail estate and franchise partners while retaining
control at head office with real time reporting can be key to
expansion success.
With over 25 years' experience, Torex can help
you:
- Improve customer service
- Manage gift and voucher schemes
- Optimise a multi-channel operation
- Establish reliable deliveries and track them
- Plan and manage an efficient supply chain - forward and
reverse
- Allocate to demand, and to increase on-selling
opportunities
- Understand your customers, personalise marketing
- Centrally control operations, accommodate local
requirements
- Limit wastage.
Contact us
to discuss your specific requirements.