What level of service do customers expect?
Some customers may know what they want and value a click and
collect service, others may want help in navigating the vast array
of tariffs, offerings and latest technical developments in store..
Instant set-up and efficient handling of returns and repairs can
also be important, along with a variety of payment options.
Whatever customers' expectations the ability to deploy staff
with the right skills to engage, advise and serve them as they
expect can differentiate a retailer. So can the ability to
efficiently track repairs, clear returns back through your supply
chain, support their preferred payment scheme and keep them
informed.
Does availability drives sales?
As customers become more demanding, the ability to accurately
anticipate demand and disperse stock, specs, etc to all channels
with minimum wastage can significantly impact sales and profit. As
can the ability to maximise on-selling opportunities by providing
timely and relevant prompts about the likes of top-ups, accessories
and warranties.
How can loyalty be influenced?
Tightly targeted incentives, such as trade-in offers, long-term
payment options and social networking initiatives, can influence
purchasing decisions and help to translate a trusted reputation to
a stronger bottom line. The ability to know individual customers
means retailers can personalise such schemes, boosting their appeal
and profitability.
Planning expansion?
Accommodating local trends, languages, working practices,
taxation and currencies in a diverse retail estate while retaining
control at head office with real time reporting can be key to
expansion success.
How are margins protected?
In a sector rich with criminal pickings, it takes skill to fend
off theft and fraud to protect margins. The ability to track IMEI
numbers, automatically identify irregular POS activity and run
credit checks efficiently can help.
With over 25 years' experience, Torex helps
you:
- match skilled staff to trading peaks
- optimise on-selling
- operate multi-channel, optimise allocation
- understand customers, create long-term relationships
- manage multiple payment schemes
- manage returns, disposal, set-up, repairs
- achieve central control, support local requirements
- minimise losses, protect margins.
Contact us
to discuss your specific requirements.
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